Privacy Policy

Last Updated:

Introduction

JS Gas Plumbing (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.jsgasandplumbing.co.uk, or contact us through the website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

JS Gas Plumbing is the data controller responsible for your personal information.

Address:
JS Gas Plumbing
5 Dorchester Close
Blaby
Leicester
LE8 4AG

Website: www.jsgasandplumbing.co.uk

Information We Collect

We may collect and process the following personal information when you voluntarily provide it through our website:

  • Name
  • Email address
  • Telephone number
  • Address (if provided)
  • Details relating to your enquiry
  • Any other information you choose to include in a form submission

We do not intentionally collect sensitive personal information through our website.

How We Collect Information

We collect information when you:

  • Complete and submit a contact form
  • Request a quotation
  • Contact us through the website
  • Communicate with us by email or telephone following a website enquiry

Our website uses Gravity Forms to process and securely store form submissions.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotations and estimates
  • Arrange appointments and services
  • Communicate regarding requested work
  • Maintain business records
  • Comply with legal obligations

We will only use your personal information where we have a lawful basis to do so, including:

  • Responding to your request before entering into a contract
  • Performing a contract with you
  • Complying with legal obligations
  • Pursuing our legitimate business interests

How Long We Keep Your Information

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or regulatory requirements.

When information is no longer required, it is securely deleted or anonymised.

Website Cookies

Our website uses only essential cookies required for the operation and security of the website.

We do not use:

  • Analytics cookies
  • Advertising cookies
  • Marketing cookies
  • Behavioural tracking technologies
  • Third-party tracking pixels

Any cookies that may be set by WordPress or installed plugins are used solely to support essential website functionality.

Third-Party Software and Plugins

Gravity Forms

We use Gravity Forms to process contact and enquiry forms submitted through our website. Information entered into forms is stored securely and used only for the purpose of responding to your enquiry or providing requested services.

Advanced Custom Fields (ACF Pro)

We use Advanced Custom Fields Pro to manage website content. ACF Pro does not collect or process personal information from website visitors.

Yoast SEO

We use Yoast SEO to help optimise our website for search engines. Yoast SEO does not collect personal information from visitors for tracking or marketing purposes.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers where necessary to operate our website or provide our services. Such providers are required to keep your information secure and confidential.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While no method of transmission over the internet can be guaranteed as completely secure, we take reasonable steps to safeguard the information you provide.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request erasure of your personal information
  • Request restriction of processing
  • Object to processing in certain circumstances
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We recommend checking this page periodically to stay informed about how we protect your information.